Privacy Policy

1. Information We Collect

We collect information in several ways depending on how you interact with our Site and our business. The types of information we collect fall into the following categories:

1.1 Personal Information You Provide Directly

When you contact us through our website contact form, by phone, by email, or in person, you may voluntarily provide personal information. This includes but is not limited to:

• Full name — provided when you fill out our contact form or introduce yourself during a consultation
• Email address — used for correspondence, sending estimates, project updates, and follow-up communications
• Phone number — used for scheduling consultations, providing estimates, and communicating project details
• Physical address or project location — necessary to provide accurate estimates, schedule on-site consultations, and perform installations
• Project details and descriptions — including the type of flooring service you are interested in, square footage, current floor condition, preferred colors or finishes, and timeline expectations
• Photos and files uploaded — images of your current floor, space dimensions, or other files you choose to share through our contact form or via email to help us assess your project
• Preferred contact method — whether you prefer to be contacted by email, phone, or text message
• Payment information — billing details provided when processing payments for services rendered (handled securely through third-party payment processors)

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through your web browser and through cookies and similar tracking technologies. This automatically collected information may include:

• IP address — your Internet Protocol address, which may indicate your general geographic location
• Browser type and version — the web browser you use to access our Site (e.g., Chrome, Firefox, Safari, Edge)
• Device information — the type of device you are using (desktop, laptop, tablet, mobile phone), screen resolution, and hardware identifiers
• Operating system — the operating system running on your device (e.g., Windows, macOS, iOS, Android)
• Referring URLs — the website or search engine that directed you to our Site, including search terms used
• Date and time of visit — when you accessed our Site and the duration of your session
• Language preferences — the language settings configured in your browser

1.3 Analytics Data

We use analytics services, including Google Analytics, to understand how visitors use our Site. These tools collect information about your interactions with our Site, including:

• Pages visited and the order in which they were viewed
• Time spent on each page and total session duration
• Click patterns, scroll depth, and interaction with specific elements such as buttons, links, and forms
• Bounce rate and exit pages
• Conversion events (such as form submissions or phone number clicks)
• Geographic region based on IP address (city, state, country level)

1.4 Communication Records

We may retain records of communications between you and Epoxy Designs LLC, including:

• Emails — correspondence sent to and received from sales@epoxydesigns.net or any other company email address, including estimates, contracts, project updates, and general inquiries
• Phone calls — records of phone conversations, including the date, time, duration, and any notes taken during the call for project coordination purposes
• Text messages — SMS or text communications related to scheduling, project updates, or customer service
• Contact form submissions — all data submitted through the contact form on our Site, including any attached files or photos

2. How We Use Your Information

Epoxy Designs LLC uses the information we collect for the following purposes:

2.1 Responding to Inquiries and Providing Estimates

When you submit a contact form, call us, or send an email, we use your personal information to respond to your inquiry, assess your project requirements, and provide you with a detailed estimate for our epoxy flooring services. This may include reviewing photos you have submitted, evaluating the scope of work based on your project description, and preparing a customized proposal.

2.2 Scheduling Consultations and Installations

We use your contact information and project details to schedule on-site consultations, coordinate installation dates, arrange material deliveries, and ensure all logistics are handled efficiently. This includes confirming appointment times, sending reminders, and coordinating access to your property.

2.3 Communicating About Projects

Throughout the lifecycle of your project, we use your contact information to provide updates on project progress, communicate scheduling changes, share before-and-after photos (with your permission), send follow-up communications after installation, and address any questions or concerns you may have. This includes pre-installation preparation instructions, day-of updates, and post-installation care guidelines.

2.4 Improving Our Website and Services

Analytics data and usage information help us understand how visitors interact with our Site, identify popular content, discover areas for improvement, optimize our service offerings, and enhance the overall user experience. We use this data to make informed decisions about website design, content strategy, and service development.

2.5 Sending Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, seasonal promotions, new service offerings, project showcases, and industry news. You can opt out of marketing communications at any time by following the unsubscribe instructions included in each email, by contacting us directly at sales@epoxydesigns.net, or by calling us at (978) 267-5448.

2.6 Processing Payments

When you engage our services, we use your billing information to process payments for completed work. Payment processing is handled through secure third-party payment processors. Epoxy Designs LLC does not store your full credit card numbers or banking details on our systems. We retain only the information necessary to maintain transaction records, issue receipts, and process refunds if applicable.

2.7 Maintaining Records for Warranty Purposes

We maintain project records, including your contact information, project specifications, materials used, installation dates, and before-and-after documentation, to support any warranty claims you may have. These records allow us to verify the details of your installation and provide warranty service efficiently. Warranty records include information about the specific epoxy system installed, surface preparation methods used, environmental conditions during installation, and any applicable manufacturer warranties.

2.8 Complying with Legal Obligations

We may use and retain your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes maintaining business records as required by tax laws, responding to legal proceedings, and fulfilling regulatory requirements applicable to our industry in New Hampshire and other states where we operate.

3. Information Sharing & Disclosure

Epoxy Designs LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business. These service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain its confidentiality. Service providers may include:

• Payment processors — to securely process credit card transactions and other forms of payment
• Email service providers — to send transactional emails, project updates, and marketing communications (with your consent)
• Analytics providers — such as Google Analytics, to analyze website traffic and usage patterns
• Website hosting providers — to host and maintain our website infrastructure
• Customer relationship management (CRM) tools — to manage client communications and project records

3.2 Subcontractors Involved in Your Project

In certain cases, we may engage qualified subcontractors to assist with your project. When this occurs, we may share your name, project address, project specifications, and relevant contact information with these subcontractors solely for the purpose of completing your installation. All subcontractors are vetted for professionalism and are expected to maintain the confidentiality of your information.

3.3 Material Suppliers

For warranty registration purposes, we may share limited information with our material suppliers and manufacturers. This typically includes your name, project address, installation date, and the specific products used. This information is shared solely to register your flooring system under the manufacturer's warranty program and to ensure you receive the full benefits of any applicable product warranties.

3.4 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal proceedings
• Requests from law enforcement agencies or government authorities
• To protect the rights, property, or safety of Epoxy Designs LLC, our customers, or the public
• To investigate, prevent, or take action regarding suspected illegal activities, fraud, or potential threats

3.5 Business Transfers

In the event that Epoxy Designs LLC undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. In such circumstances, we will make reasonable efforts to notify you before your information is transferred and becomes subject to a different privacy policy. Any successor entity will be required to honor the commitments made in this Privacy Policy with respect to information collected prior to the transfer.

3.6 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. For example, if you request that we share project photos on our website, social media accounts, or marketing materials that include identifiable information about your property, we will obtain your written consent before doing so.

3.7 We Do NOT Sell Personal Information

Epoxy Designs LLC does not sell, rent, lease, or otherwise commercially distribute your personal information to third parties. We have not sold personal information in the preceding twelve (12) months and have no intention of doing so. This commitment applies to all categories of personal information we collect, including information about minors.

7. Your Rights & Choices

Epoxy Designs LLC respects your rights regarding your personal information. Depending on your location and applicable law, you may have the following rights:

7.1 Access Your Personal Information

You have the right to request a copy of the personal information we hold about you. Upon receiving a verifiable request, we will provide you with a summary of the categories of information collected, the sources from which it was collected, the business purposes for collecting it, the categories of third parties with whom it was shared, and the specific pieces of personal information we have about you.

7.2 Correct Inaccurate Data

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will make reasonable efforts to verify your identity and update the information promptly upon receiving a valid request.

7.3 Request Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain information where deletion would interfere with our ability to:

• Complete a transaction or provide a service you requested
• Detect and prevent security incidents, fraud, or illegal activity
• Comply with a legal obligation, such as tax record retention requirements
• Exercise or defend legal claims, including warranty obligations
• Engage in research or statistical analysis in the public interest

7.4 Opt Out of Marketing Emails

You can opt out of receiving marketing emails from Epoxy Designs LLC at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that even after opting out of marketing communications, we may still send you transactional or service-related communications, such as project updates, scheduling confirmations, and warranty notices.

7.5 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred prior to the withdrawal. To withdraw consent, contact us using the information provided in Section 12 below.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, you may contact us by:

• Email: sales@epoxydesigns.net
• Phone: (978) 267-5448

We will respond to verifiable requests within thirty (30) days of receipt. In some cases, we may need to verify your identity before processing your request to protect your information from unauthorized access. We will not discriminate against you for exercising any of your privacy rights.

8. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms that are not owned or controlled by Epoxy Designs LLC. These may include links to:

• Social media platforms (Facebook, Instagram, Google Business Profile, and others)
• Material suppliers and manufacturer websites
• Review platforms (Google Reviews, Yelp, and similar services)
• Industry associations, licensing bodies, and certification organizations
• Payment processing platforms

This Privacy Policy applies only to information collected through our Site and our direct interactions with you. We are not responsible for the privacy practices, content, or security of any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with any personal information. The inclusion of a link on our Site does not imply endorsement of the linked site or its content.

9. Children's Privacy

Our Site and services are not directed at children under the age of thirteen (13). Epoxy Designs LLC does not knowingly collect, solicit, or maintain personal information from children under 13. Our services are intended for homeowners, property managers, business owners, and other adults who are considering or have engaged our epoxy flooring services.

If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at sales@epoxydesigns.net or (978) 267-5448, and we will promptly remove the information.

10. State-Specific Privacy Rights

In addition to the rights described in Section 7 above, residents of certain states may have additional privacy rights under their respective state laws. Below is a summary of state-specific rights that may apply to you:

10.1 New Hampshire Residents

As a New Hampshire-based company, Epoxy Designs LLC complies with New Hampshire RSA 359-C (Right to Privacy Act) and all applicable state data protection regulations. We maintain a comprehensive written information security program (WISP) that includes administrative, technical, and physical safeguards designed to protect the personal information of New Hampshire residents. Our security program includes:

• Designation of personnel responsible for maintaining the information security program
• Identification and assessment of reasonably foreseeable internal and external risks to the security of personal information
• Development and implementation of security policies for employees relating to the storage, access, and transportation of personal information
• Encryption of personal information transmitted across public networks and stored on portable devices
• Reasonable restrictions on physical access to records containing personal information
• Regular monitoring to ensure the security program is operating effectively and is updated as necessary

In the event of a data breach involving your personal information, we will notify the New Hampshire Attorney General's Office and the affected individuals in accordance with New Hampshire RSA 359-C:20.

10.2 California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). While Epoxy Designs LLC primarily serves clients in New England, we respect the privacy rights of all individuals who interact with our Site. California residents may have the following rights:

• Right to Know — You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete — You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions as permitted by law (such as information needed to complete a transaction, comply with a legal obligation, or maintain warranty records).
• Right to Opt-Out of Sale — You have the right to opt out of the sale of your personal information. As stated in this Privacy Policy, Epoxy Designs LLC does not sell your personal information to third parties and has not done so in the preceding twelve (12) months.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, provide a different quality of service, or suggest that you will receive a different level of service for exercising your rights.
• Right to Correct — You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Limit Use of Sensitive Personal Information — You have the right to limit our use and disclosure of your sensitive personal information to only what is necessary to provide the services you have requested.

To exercise any of these rights, please contact us at sales@epoxydesigns.net or call us at (978) 267-5448. We will verify your identity before processing your request and respond within forty-five (45) days.

10.3 Other State Privacy Laws

Several other states have enacted or are enacting comprehensive privacy legislation, including but not limited to Connecticut (CTDPA), Virginia (VCDPA), Colorado (CPA), and others. While Epoxy Designs LLC primarily operates in New England, if you are a resident of a state with a comprehensive privacy law, we will honor your rights under that law to the extent applicable. In general, these laws provide rights similar to those described above, including the right to access, correct, delete, and opt out of certain processing activities. Please contact us using the information in Section 12 to exercise any applicable state privacy rights.